Refund & Return Policy
Returns and Refunds
Yelure accepts returns and will give you a full refund for items that are damaged, defective or miss-shipped. You need to contact us 30 days after you receive the package. Here is our e-mail address for after-sale: firstname.lastname@example.org. Please tell us the reason you need to return the item and send photos to show that. We will reply to you as soon as possible after we receive your e-mails.
But Please pay attention to the following issues for return :
FOR DRESSES IN STANDARD SIZES
Yelure promises to give you a full refund including the shipping fee for any dresses with quality problems (Damaged, defective, or miss-shipped). And pictures to prove the quality problems are required. Please send them to our customer service.
FOR CUSTOM DRESSES
Yelure offers FREE custom service. We can produce dresses according to your measurements. Thus, you will receive a dress quite suitable for you and avoid other alterations. Although our tailors will produce your dresses carefully, there may be slight differences in the measurements because of the nature of the fabrics. And each dress with additional fabric in the seams to allow minor modifications. If your custom dress doesn't fit, please contact our customer service for help.
One more thing, please make sure that you have given us the right measurements. Or the return won’t be accepted. So please measure according to our measurements guide.
As it is the final product, it will not be allowed to return. Hope to kindly understand.
1. Contact us by e-mail: email@example.com. This action should be in 7 days after receiving your package. Please send us pictures to state the reason for the return. We will reserve the right to refuse returns without prior approval from our customer service.
2. When you receive a reply from our customer, it means your request for a return has been approved. Please return the dress to the address we provided ASAP (within 7 days). And make sure the product is in its original condition. The order number, your name, and email address are needed to be written with the package. Really important! Please send us the tracking number of the return package! We may fail to refund you without this information.
3. All of the returned dresses will be checked. We will refund you when we confirm that the product is in its original condition. It usually takes 3 business days for us to check the return after we receive it. You’ll get a refund message if we have given you a refund. And the refund will get back to you in 3-7 days according to different bank accounts. Yelure will reserve the right not to process the refund if the item is returned in an unacceptable condition
Currently, Yelure does not accept an exchange service. All of our dresses are made-to-order, so we do not have enough ready-to-ship dresses for exchange. The only way to exchange a dress is to return the first order, then take a new one. The return process can be read in our return policy.
It’s normal to have slight differences during dress-making. Because all of our dresses are handmade. So, we hope for your understanding about that. If you need additional alterations or adjustments to get a fit dress, we can offer a limited alteration reimbursement for all of our dresses (including standard size dresses and custom size dresses).
You need to contact us first and send us the photo to show the problem. After getting our reply, you can alter the dress. Then please send us the invoice of your alternation via email to firstname.lastname@example.org. We will partially refund you because this is the customer service we have promised you.
Here are our reimbursement limits:
Dress price at $99 or less - Reimbursement limit $15
Dress price at $100 - $150 - Reimbursement limit $25
We know there may be some situations that make you have to cancel your order. However, we will process the order as soon as payment is received and all of our dresses are made to order. If the production has begun, we need to deduct labor and material costs.
If you want to cancel your order within 24 hours after the payment, you will be available for a 95% of the dress price and the full shipping cost. (We will deduct 5% of the order as a transaction fee)
Cancellation within 24 to 72 hours: you will get a refund of 90% of the dress price and the full shipping cost.
Cancellation within 72 to 120 hours: you will get a refund of 70% of the dress price and the full shipping cost.
Cancellation beyond 120 hours: you will get a partial refund according to the production progress.
Once your order has been shipped, it can no longer be canceled.
And we can't accept "buy-many-keep-one", 5%-10% of the order value will be charged if you want to cancel the order for this reason.
If you need to cancel your order, please email email@example.com and send us your order number.
You will get a confirmation email if we have received your order. You can add your requirements for change when you reply to us in 24 hours. But there will be an extra cost if the dress has been made. If you want to change something, for instance, you want to change the color after we have cut the fabric. Then the previous fabric will be wasted, so we will charge an extra cost to prepare a new one. So, when you need to change something, please tell us clearly by replying to the order confirmation email.